Delivery
Delivery Costs
The cost of delivery to mainland UK is already incorporated within the price, so there are no additional costs.
We deliver to mainland UK excluding the Scottish Highlands, Offshore Islands, Isle of Wight, Northern Ireland and Eire.
For the cost of delivering to these other areas, please call or e-mail for costs.
Delivery Times
Directfiresonline.co.uk hold massive amounts of stock, particularly for our popular lines, and these usually get dispatched within 7 working days of placing your order.*
Temporarily out of stock items usually get delivered within 10-14 working days, but you would be notified of this.
Delivery times can vary if items are out of stock from both our warehouse and the supplier. In this unlikely event we will contact you and advise you of the delay.
For certain special order items, then please allow up to 28 days.
* Please note we recommend you do not organize any installation of your goods based on any provisional delivery dates given to you, as goods can, on very rare occasions, be short delivered, arrive damaged or get lost in transit by the couriers. We advise you to wait until the correct goods have been delivered to you and checked.
How are the goods delivered?
We currently use both our own drivers/vehicles and a reputable courier company to deliver your goods depending on the nature of the items and your location. Please call for details.
Failed Deliveries
If we are not able to deliver the goods through no fault of our own, for example, no one is available to sign for and accept the goods, we will need to charge for re-delivery at the full rate. We will not accept cancellation of the goods if we experience problems with delivery that is beyond our control.