Terms & Conditions
Definitions
In these terms and conditions the following meanings will apply:
The Company means directfiresonline.co.uk, whose registered office address is at 57 Bradford Road, Pudsey, LS28 6AT. Tel 0845 045 1126
Customer means the person or company whose details are entered on any order or enquiry form.
Public means any person viewing or gaining access to designed drawings.
Products and Services
Products offered by directfiresonline.co.uk include fires, stoves and surrounds. The company undertakes that all products are of suitable quality for purpose (however Customers are asked to ensure that size, style and colour details are carefully checked and agreed before ordering, as mistakes may not be rectifiable. Due to the nature of natural stone products, such as limestone, precise colour, fossil and veining may vary from displayed items and it is the responsibility of the customer to take this into account when purchasing.
Conditions of Contract
No contract will exist between you directfiresonline.co.uk and the Customer for the sale of any product, until The Company accepts receipt of an agreed deposit confirming the order. The contract when formed will be deemed to have been concluded in the UK and will be interpreted, construed and enforced in all respects in accordance with the laws of the UK, and will be subject to the jurisdiction of the UK Courts.
We may refuse to accept an order where goods are not available; where we cannot obtain authorisation for your payment or if there has been a pricing or product description error.
Payment and Personal Data Security
To facilitate effective processing of orders, directfiresonline.co.uk offers secure payment facilities we accept payment by major credit cards or debit cards by this method.
Personal details are encrypted during transmission and stored and used strictly in accordance with the Companies Data Protection Policy and will not be passed to any third party without your explicit permission.
Alternatively payment may be made in person at the Company’s premises or by cheque or bank transfer by arrangement at time of contract
Delivery
Delivery of products ordered will normally be made within 3-5 working days within the UK..
Directfiresonline.co.uk will endeavour to ensure accurate delivery of all orders, but Customers should be aware that actual delivery to the Customer will be determined by both the Companies suppliers and Couriers’ delivery times. This is outside the direct control of the Company.
Warranty
Directfiresonline.co.uk warrants that all products and services supplied will be of suitable quality and fit for their designed purpose.
Exceptionally however, any discounted or sale products will be sold as is and are specifically excluded from this guarantee.
No guarantee is offered where products are used for purposes other than that for which they were designed.
This warranty is in addition to, and does not affect, your statutory rights under the Sale of Goods Act 1979, Supply of Goods and Services Act 1982, Sale and Supply of Goods Act 1994 and The Sale and Supply of Goods to Consumers Regulations 2002.
Cancellation
Ordering mistakes by Customers with regard to size, colour or specification for example, will not constitute grounds for cancellation. Customers are reminded that it is their responisibility to ensure that the flue is suitable for the applaince they wish to purchase, as this is the most common error made. Notwithstanding, acceptance of cancellation by the directfiresonline.co.uk in exceptional circumstances and any refund or part refund will be solely at the discretion of the Company. The product should be unopened. If we receive the product and it is not in the same condition we sent it or it has missing components we will charge you for the cost of the missing components. We are not able to offer refunds on special orders. Refunds are made as soon as the returned goods have been checked for damage. We will refund through the same payment system that was used for your purchase. Delivery charges will not be refunded under any circumstances where the customer has ordered the goods incorrectly and the goods have been delivered. If an exchange of goods is required we will charge again for delivery at the full rate.
Returns
In the unlikely event of products being faulty or of sub-standard quality, please report such problem immediately to the directfiresonline.co.uk. Arrangements for the return of such product will be made on your behalf and the cost of return and replacement will be met fully by the Company. Goods should be returned together with original packaging. In the event of cancellation of the contract, the Customer will be responsible for the safe return, and all costs of return, of the products in an undamaged, unworn state, together with all original packaging.Refunds are made as soon as the returned goods have been checked for damage. We will refund through the same payment system that was used for your purchase. Delivery charges will not be refunded under any circumstances where the customer has ordered the goods incorrectly and the goods have been delivered. If an exchange of goods is required we will charge again for delivery at the full rate.
Copyright
The designed drawings are owned and operated by directfiresonline.co.uk and all contents and designs are copyright of The Company and its suppliers or agents. Public gaining access to designed drawings are permitted limited rights to view and print the contents for personal use only and are prohibited from copying or reproducing or reusing any of the contents or designs in any medium for any other purpose, in particular but not exclusively for any commercial gain.
Title and Risk
Title in the goods will pass to the Customer on payment of the full purchase price. Risk however, will be carried by the Company until such time as the products are received by the Customer.
All communications to the Company should be addressed to the registered office address at the top of this page.